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    Refund and Returns Policy - Jason Whatever
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    Refund and Returns Policy

    Thank you for choosing a cartoon/illustration/graphic design by JasonWhatever.com. We strive to provide high-quality artwork and ensure your satisfaction. However, we understand that there may be instances where a return or refund is necessary. Please review our Returns & Refund Policy outlined below:

    1. Refund Eligibility:
      a. A refund request can be made within seven days of the delivery of the final artwork.
      b. Only eligible for refunds are cases where the delivered artwork significantly deviates from the agreed-upon specifications or in case of significant quality issues.

    2. Return Procedure:
      a. To initiate a return, please get in touch with us at shop@jasonwhatever.com and provide your order information, along with a detailed explanation.
      b. We may ask for additional information or supporting documents, such as reference materials or examples, to assess the claim and determine the best solution.

    3. Assessment and Resolution:
      a. Once we receive your refund request, we will review the provided information and assess the claim.
      b. We may ask for revisions or adjustments before considering a refund.
      c. We will more than likely request the item(s) being refunded to be returned. This postage will be at a cost to yourself.
      d. If the claim is deemed valid, we will either issue a refund or offer an alternative solution, such as a revision or additional work to rectify the issue.

    4. Refund Processing:
      a. Approved refunds will be processed within [14] business days of the claim’s approval.
      b. Refunds will be issued using the same method as the original payment. The refund will be credited to the same credit card if the payment was made via credit card.

    5. Non-Refundable Items and Services:
      a. Custom illustrations or commissioned artwork that have been approved by the client and delivered as per the agreed-upon specifications are non-refundable.
      b. Digital Prints and other downloadable items are also non-refundable.

    6. Ownership and Usage:
      a. In the event of a refund, the client will relinquish any rights and ownership of the artwork, and they shall have no further usage rights for the refunded artwork.

    So that you know, this Returns & Refund Policy is subject to change without prior notice. Any changes will be updated on our website or communicated directly to clients.

    Please let us know if you have any questions or concerns about this policy or need further clarification. We value your satisfaction and are committed to providing the best possible service.

    Thank you, Jason

    [JasonWhatever.com/Whatever Graphics Ltd] [Contact Details]

    Contact us at shop@jasonwhatever.com for questions related to refunds and returns.

     

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